Corporate Management Team


Jeff Gaines grew up in Woodland Hills, CA, and moved south to Newport Beach, CA, and La Jolla, CA, during his high school years before finishing up his schooling in Tempe, AZ, at Arizona State University (ASU) earning a Bachelor’s Degree in Communications with a minor in Business in 1997. Immediately following college, Jeff began working for a private construction firm based in Riverside, CA, who's customers were some of this nation’s largest home developers, working his way up from a Sales Associate to Sales Manager in a short amount of time. In 1998, Jeff was given the opportunity to open up a new showroom and office in San Diego County. Over the course of 5 years, Jeff learned what it takes to run a business, tackling all aspects of it head on, while ensuring the customer was given a 5 star experience. In early 2002, Jeff met with Don and Pam Gaines (his parents and founders of GIT) and discussed the opportunity of taking over the daily operations of GIT from his parents and to begin forming a succession plan for the family company. Then on his birthday in May 2002, Jeff joined GIT as the VP of Operations. Eight years later, in 2010, Jeff was promoted to the Managing Director of GIT, taking full responsibility for running the day to day operations of the Company and aggressively searching for real estate investments around the country. During his tenure the company rapidly expanded purchasing several hundred million dollars in real estate in AZ, NV, TX, and OK, concentrating on its core business of buying well located apartment buildings, amassing one of the most sought after private real estate portfolios in the country. Jeff is married to Robin Gaines and they are college sweethearts and they have two children together.

read more
Matt Bernstein
Senior Vice President, Property Management

Matthew is based at the corporate office in San Diego. He oversees the operational success of the entire portfolio. He has held numerous roles since joining the team, including regional and national asset management positions. Originally hailing from Maine, Matthew graduated from Bryant University in 2011 with a Bachelor’s in Communications and Marketing. He came to the San Diego area in 2016 from New York City and brings extensive experience in management and operations. He is an avid golfer in his free time.

read more
Director of Corporate Relations

Robin grew up in Philadelphia, PA, and always knew she wanted a warm climate for her college experience so she wound up attending Arizona State University, ultimately earning a Bachelor’s degree in Elementary Education in 1997. Robin’s first job out of college was with a recruiting firm that specialized in office & clerical staffing in San Diego and Orange County. During this time, Robin studied for and obtained her Real Estate Sales Person’s License and decided to join Prudential Real Estate and sell homes. She worked independently for her first year and earned the "Rookie Of The Year” award at Prudential but later joined forces with the number one agent by volume in San Diego as his sole Buyers Agent, then later being promoted to the Listing and Marketing Manager; helping close 375 homes on average, annually. After taking some time off to have children, Robin joined GIT and has held down various roles centered around marketing, HR, recruiting and asset management. Today, Robin is the Director of Corporate Relations where she spends her time speaking with the employees of GIT, administering Skype sessions with the onsite teams and speaking with employees one-on-one to recognize their commitment to GIT and significant milestones along the way. Robin is married to Jeff Gaines, they are college sweethearts and they have two children together.

read more
Allison Bissonette
Senior Vice President

Allison Gaines Bissonette graduated from the University of Southern California with a Bachelor’s Degree in English. Allison has worked for Gaines Investment Trust in many capacities over the past 25 years; she is currently the Senior Vice President of Gaines Investment Trust.

read more
Director of Marketing & Recruitment

Tiffany Gaines Bernstein is happy to be working with her parents, siblings, and husband at Gaines Investment Trust. As the Marketing Director, she is responsible for overseeing all marketing efforts, designing and curating all customer touch-points, and using her creativity to help guide the company in the direction of innovative growth. The majority of Tiffany’s work experience comes from running her own consumer products based business for six years which she sold in 2019. Prior to that she worked as an Innovation Consultant for Hyatt Hotels. Tiffany graduated with honors from New York University in 2012 with a BA in Social Entrepreneurship and received her Masters in Design For Social Innovation in 2014. Though her background and formal education are quite diverse, she’s had a lifetime of exposure to the real estate business, and received her Real Estate Salesperson License in 2009 at the age of 19.

read more
Gary Bissonette
Regional Operations Executive

Gary joins the GIT team after a distinguished 26 year career in the United States Navy as a Surface Warfare Officer.  Gary graduated with honors from Oregon State University with a Bachelor's Degree in Business focused on Information Systems Management and a minor in Naval Sciences. He brings a lifetime of operations experience, strategic analysis, and human resource management, as well as a unique perspective to our corporate team.

read more
Vice President of Operations

Terry Phillips, CPM has been in the property management business for more than 30 years. Prior to joining Gaines Investment Trust, she served as a Senior Vice President and Vice President at national property management companies. Terry received her education at Texas A&M University Commerce. She also holds a CPM designation from the Institute of Real Estate Management and a Texas Real Estate License.

read more
Regional Manager - Las Vegas & Phoenix

Lisa Bates has been in the Multi-Housing Industry for an impressive 25+ years. Prior to joining Gaines Investment Trust, she served many roles and first became a Regional Manager in 1999. Her skill set and passion for the Industry have earned her the responsibility of overseeing our Arizona and Nevada Portfolios, as well as the Title of Special Projects Coordinator. Lisa brings a high level of energy, knowledge, and leadership to GIT. She was named the Arizona Multi-Housing Association Property Supervisor of the Year for 2009 and holds an Arizona Real Estate License.

read more
Casey Lohmann
Regional Manager - Texas

Casey Lohmann began her career in multifamily management 14 years ago while pursuing her undergraduate degree in Political Science at the University of Florida. Casey has proven success managing various asset types that include new-development, renovation and value-add. Most she recently served as Director of Operations for a Dallas based student housing firm where she oversaw financial performance, asset management, company process/procedures and the performance of on-site management. Casey is passionate about building and developing strong teams that excel in value creation through superior customer service.

read more
Zodi Ragsdale
Regional Manager - TX

Zodi grew up working for her family's craft and antique businesses. She managed her own store in a large mall area by the time she was 15. Zodi started in the multifamily industry in 1987 as a Leasing Agent and was promoted to Manager within the 1st year. Most notably, Zodi worked with her last company, Pinnacle, for 20 years. During her time there as a manager, she won multiple "Manager of the Year" awards. Zodi was then promoted to Investment Manager, handling up to 8 properties of approximately 3500 units with 5 to 6 different clients in 2 states.  She also received the "Investment Manager of The Year" award while at Pinnacle. Zodi was and still is good at handling challenges, so she has worked on properties of all types, including but not limited to: Midrise, Garden Style, HOA's, Low Income Tax Credit properties, distressed properties in high crime areas, and Lease Ups. Zodi left Pinnacle in 2012 and after a brief break for much needed rest, Zodi came to work for Gaines.

read more
Regional Manager - Tulsa

Katrina Sauer has worked in multifamily housing for the last 18 years. After serving in the U.S. Air Force she found Property Management to be an exciting and challenging career path. She served as a Regional Manager overseeing two states six years before joining Gaines Investment Trust in 2019. Katrina earned her CAM through the National Apartment Association and CPM through IREM. She firmly believes in Leading by Example.

read more
Vice President of Talent Acquisition

Tricia Cress is our In-House Recruiter, located in the Dallas, Texas area. She is passionate about bringing in talented, qualified candidates to the join the Company. Her diverse background in HR, advertising, sales, customer service, and the multi-family industry provides her exceptional skills when recruiting for various positions.

read more
Juan Venegas
Capital Projects and HVAC Manager

Juan has been with Gaines since 2012 as a maintenance lead and HVAC approver.  Most recently, he was promoted to Capital Projects and HVAC Manager.  Juan has worked in maintenance for over 20 years.

read more
Portfolio Operations Manager

Erin has been employed with Gaines since June of 2015 and was promoted to Customer Service Manager, Pricing Manager, and LMS Training Manager for all of the GIT multifamily properties. She now acts as Portfolio Operations Manager. She studied Fashion Merchandising and Marketing at the University of North Texas and has over 8 years of customer service and sales experience.

read more
Terra Rollins

Ms. Rollins leads all accounting operations for Gaines Investment Trust. With extensive experience as a corporate controller and Certified Public Accountant (inactive certificate) for national leaders in residential real estate mortgage finance, fintech, and dining services, Ms. Rollins is an expert in budgeting, forecasting and reporting. Throughout her career, Ms. Rollins has served as a proven accounting leader who is highly experienced in mergers & acquisitions integration, management and investor reporting, auditing, and tax planning. Her multifaceted industry experience and real estate background apply directly to GiT's various multi family, commercial, and industrial properties. Ms. Rollins holds a Bachelor of Science in Business Administration and Accounting from California State University, San Marcos. She has been a member of the American Institute of Certified Public Accountants since 1999 as is a member of the California Society of CPAs. She holds a membership in Alliance Francaise de San Diego and is a true Francophile. She also has a passion for sailing and has completed an ocean crossing, sailing on the open seas for 22 days from Puerta Vallarta, Mexico to Hilo, Hawaii. Nowadays she sails the San Diego Bay in the Wednesday night Beer Can series.

read more
Accounts Payable Supervisor and Payroll Supervisor

In January, 2000, Danielle moved from Seattle, Washington to San Diego, California. Danielle has been with the company since February 2004 and started as the Administrative Assistant, moved to Accounts Payable and worked as the Bookkeeper for the first six years. Recently, her roles have changed and she is both in accounting as the Accounts Payable Supervisor and in human resources as the Payroll Supervisor.

read more
Victor Holland
Portfolio Accountant

Born and raised in San Diego, Victor joined us as a portfolio accountant in October 2021. He Graduated from the University of San Diego in 2017 as a Bachelor of Accountancy and holds previous work experience in accounts payable. He is a fan of ice hockey and other sports and played roller hockey competitively from age 6 into his college years.

read more
Hannah Chapman
Regional Training Manager

Hannah is a native Dallasite and has been with Gaines Investment Trust since December 2016. She graduated from Ouachita Baptist University with a Bachelors in Vocal Performance. Hannah enjoys the opportunity to train both our new and tenured team members in our Texas and Oklahoma Regions. She has a background in sales and has nourished her love of teaching and training for well over a decade from Cambodia to the United States.

read more
Chris Stief
Regional Maintenance Trainer

Christopher or Chris was born in Iowa and moved to DFW at age 5. Chris has been in the apartment industry since 1994. For the last 10 years, Chris has trained maintenance personnel to grow from make-readies, to assistants, to leads. Chris is enthusiastic about the opportunity to train GIT's new hires and help grow existing maintenance people into the roles that best fit them.

read more
Aretha Denton
Senior Marketing Associate

Aretha grew up in Apple Valley, California before moving to Stillwater, Oklahoma in 2014 where she started her career in property management as a Leasing Professional. After being there for 3 years, she moved to Tulsa and continued her career as a Leasing Professional with a different property management company. Looking to gain more experience and responsibility she took on a role with Gaines Investment Trust as a Leasing Professional and quickly promoted to Leasing Trainer. After 7.5 years in the industry, she was eager for a big change and was presented the opportunity to take on the Marketing Associate position with the company.

read more
Tony Lam
Corporate Office Administrator

Tony was born and raised in San Diego. In his free time, he enjoys outdoor activities such as going to the beach and hiking. He graduated from California State University San Marcos in 2021 with a Bachelor in Human Resources Management and has prior experience in operations and human resource functions.

read more